Introduction
FAI by GS Ventures ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Please read this Privacy Policy carefully. By accessing and using FAI, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
1. Information We Collect
1.1 Information You Provide Directly
- Account registration information (name, email, phone number, address)
- Profile data and preferences
- KYC (Know Your Customer) documentation (identity proof, address proof, PAN)
- Financial information (bank account details, investment preferences)
- Communication preferences and correspondence
- Payment and transaction information
1.2 Information Collected Automatically
- IP address and device identifiers
- Browser type and operating system
- Pages visited and time spent on our site
- Referral source and exit pages
- Cookies and tracking technologies
- Location data (if permitted by your device settings)
1.3 Third-Party Information
We may receive information about you from third parties, including credit bureaus, verification service providers, and partners, to enhance our services and verify your information.
2. How We Use Your Information
We use your information for the following purposes:
- Providing, maintaining, and improving our services
- Processing transactions and sending related notifications
- Verifying your identity and conducting KYC compliance
- Responding to your inquiries and providing customer support
- Sending promotional materials, newsletters, and service updates
- Detecting, preventing, and addressing fraud and security issues
- Complying with legal obligations and regulatory requirements
- Analyzing usage patterns to improve user experience
- Conducting market research and surveys
3. Information Sharing and Disclosure
We do not sell your personal information. However, we may share your information in the following circumstances:
Service Providers
We share information with third-party service providers who assist us in operating our website, conducting our business, or serving you.
Legal Requirements
We may disclose information when required by law, court order, or government regulation, or to protect our legal rights and interests.
Business Transfers
If we merge, acquire, or sell assets, your information may be transferred as part of that transaction.
Regulatory Compliance
We share information with financial regulators, tax authorities, and compliance agencies as required by Indian law.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data in transit
- Secure data storage with encryption at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication protocols
- Employee training on data protection practices
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Your Privacy Rights
Under Indian privacy laws, you have the following rights:
- Right to access your personal data
- Right to correct inaccurate or incomplete information
- Right to request deletion of your data (subject to legal obligations)
- Right to withdraw consent at any time
- Right to data portability
- Right to lodge complaints with regulatory authorities
To exercise these rights, please contact us at info@faicom.in.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. For detailed information about our use of cookies, please refer to our Cookie Policy.
7. Data Retention
We retain personal information for as long as necessary to provide our services and comply with legal obligations. After the retention period, we securely delete or anonymize your data. However, we may retain data longer if required by law or regulation.
8. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will delete such information promptly.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
This Privacy Policy is effective as of March 2026 and may be updated periodically. We will notify you of significant changes via email or by posting a notice on our website.